Frequently Asked Questions

Everything you need to know about your Luxe Cosmetics experience.

Are your products cruelty-free and vegan?

Yes, Luxe Cosmetics is committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.

How long does shipping typically take?

Standard shipping within the continental U.S. usually takes 3-5 business days. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products for a full refund or store credit, minus shipping costs.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress.

Do you offer professional discounts for makeup artists?

Yes! We have a 'Luxe Pro' program that offers exclusive discounts to certified beauty professionals. You can apply via our Pro Portal with valid credentials.

Are your beauty products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known allergies.